QUALITY AND GUARANTEE
Our quality assurance is consistently applied at two crucial points: We carefully check the processing and specifications of all raw materials and preliminary products as soon as we receive them. Samples of the intermediate products are also analysed during further processing. Before our processed products leave our warehouse, a final check is carried out to ensure consistently high quality.
YOUR BIKE REALLY DOESN’T ALWAYS HAVE IT EASY.
We have modern testing facilities at both sites, where we test our products to the highest standards. The relevant ISO standards for the respective area of application form the basis. We also work consistently with our own in-house standards, which go well beyond international requirements and reflect the real-life use of our products.
OUR “TORTURE CHAMBERS”
Through combined load tests, endurance test benches, material analyses, functional and safety tests, we ensure that luggage carriers, protection and parking solutions function reliably even under extreme conditions. Our claim: To develop products that not only fulfil the standard – but also withstand real everyday use with confidence.
OUR TEST AND INSPECTION PROCEDURES
Our test technicians rattle and shake every tubus and racktime carrier in accordance with ISO 11243:2023 until it is ready for the market. And beyond: For gravel tracks and cobblestone pavements.
We are not content with merely fulfilling all DIN and ISO standards, but go much further and simulate the actual loads of a long bicycle life – with a full load, of course. After all, products that want to bear the name tubus or racktime have to be able to withstand a good deal of oscillation and vibration with a smile.
Just like in real life: it goes back and forth. Anyone who caves in is not a tubus or a racktime carrier.
1 Hz
100.000 cycles
28 hours
Side check
Potholes, dirty roads, cobblestones – our system providers already know all of these from the test center.
7 Hz
100.000 cycles
4 hours
Vertical test
How heavy can I load my tubus and my racktime carrier without having to worry about the slightest unevenness in the floor? We'll find out for you here.
Static load with 3 times the nominal load
VERTICAL LOAD TEST
Our carriers must be able to withstand a lot of tension without compromising driving stability.
Side static load (force of nominal load)
SIDE PULL
Travel safely. Even when accelerating or braking hard, nothing will cause our carriers to lose their track.
Static load to the rear with twice the nominal load
Lateral test
As beautiful as it is, sunshine often ages and fades materials. However, our surfaces have no problem with this. So summer can come!
Material stability and color fastness
UV Test
Aggressive salts and chemicals attack surfaces - especially when gritting in winter - as we know from cars. We therefore attach great importance to high durability
Resistance to acids/chemicals
SALT SPRAY TEST
FURTHER STANDARDS AND CERTIFICATIONS
The VSF quality sealThe VSF quality seal is awarded by specialist retailers in the VSF network in recognition of proven, sustainable products. One of its key requirements is that products must meet the highest expectations in terms of functionality and quality. Certification is based on detailed input and recommendations from the VSF retail network, followed by expert analysis and review.
ISO 9001 quality managementOur quality management system lays the foundation for clear processes, up-to-date practices and transparency. It also helps us identify areas with potential room for improvement. Aligned with the ISO standard, it promotes a process-oriented approach across the HEBIE GROUP by focusing on specific tasks or groups of tasks. We apply and continuously refine the system at Hebie in Bielefeld and tubus in Münster as part of our commitment to ongoing improvement. This ensures traceable workflows, credibility with our customers and the ability to meet evolving customer expectations.
ÖKOPROFIT® environmental management systemÖKOPROFIT® is an ecological programme for integrated environmental technology, built on cooperation between local authorities, businesses and experts. Hebie in Bielefeld was first certified in 2010, with re-certifications in 2018 and 2023. tubus in Münster has also held ÖKOPROFIT® certification since 2022. The programme supports us on an ongoing basis – helping us take systematic, action-oriented steps to improve environmental and climate protection in our operations and to increase resource efficiency.
THE GUARANTEES IN THE HEBIE GROUP
When you buy a product from the HEBIE GROUP, you are not only opting for well thought-out design and precise function, but also for safety, quality and long-lasting reliability. The bicycle is the most sustainable means of transport in the world and we make sure that its attachments also fulfil this requirement. Our products are designed for a long service life, are extensively tested and in many cases exceed the statutory guarantee requirements.
For example, we offer a 10-year guarantee for the stands in the hebie FIX and FOX series. At tubus, we go even further and offer a 30-year guarantee on our luggage carriers. This promise shows how much we stand behind our quality. With tubus, you also benefit from our mobility guarantee for the first three years: If something does happen, we will send spare parts to any region in the world that can be reached by post. You can find the exact guarantee conditions in the PDFs below.
Please note the applicable guarantee conditions: